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Please use the form below to contact us about any query or comment you might have.

Cancellations, Returns & Refunds

Carbon Fusion has a no quibble guarantee. If for ANY reason you change your mind simply return the goods to us and we will refund you. You can change your mind up to 7 days after DELIVERY, all we ask for is that you take reasonable care while inspecting your goods. You have to pay the return postage costs. When returning goods please contact us first and include your invoice in the parcel. This speeds up the refund process. This guarantee does not cover video games or other software discs which have been unsealed.

Should you want to cancel your order before it has been delivered to you please contact us as soon as possible.

If we have sent the wrong items to you, or if anything is defective please contact us as soon as possible and we will offer a replacement or a full refund.

Even though you provide your payment details at the time of ordering goods we never charge your card until the goods have actually been despatched. This means you will never be charged in a rare event of goods being unavailable or should you wish to cancel your order before the goods have been dispatched.

This does not affect your statutory rights.